Total Open Miind, Hertz CEO Mark Frissora

Leading in the 21st century: An interview with Hertz CEO Mark Frissora | McKinsey & Company: "Mark Frissora: Most people, including CEOs, have too much pride. Pride gets in the way of what we call TOM—Total Open Mind—which is our shorthand for an entrepreneurial, innovation orientation. We say “No pride allowed. If you’re not in TOM mode, we can’t have this conversation.” I try to surround myself with a team that embraces these same principles, and then I try to drive it deeper and deeper into the organization using our stated values in our management objectives. We are methodical about making sure our team is aligned on the idea of Total Open Mind."

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